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Reach-ability Threshold not working

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Article ID: 186398

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We are not seeing any reachability events when a device goes down.
Getting some threshold events no all
Not all events triggering 
All events not showing in CAPC 

 

Cause

These errors were seen in the Data Aggregator karaf.log 

ERROR | EventPush        | 2020-03-10 05:04:09,718 | EventProducerWS | or.eventproducer.EventProducerWS  945 | a.im.NPCConnector.bundle |       | Failed to push 248 events: org.apache.cxf.interceptor.Fault: Marshalling Error: Connection refused (Connection refused)
WARN  | EventPush        | 2020-03-10 05:04:14,740 | PhaseInterceptorChain | ache.cxf.common.logging.LogUtils  452 | org.apache.cxf.cxf-api |       | Interceptor for {http://netqos.com/nqevents/EventManager}IEventManagerWSService#{http://netqos.com/nqevents/EventManager}Push has thrown exception, unwinding now
org.apache.cxf.interceptor.Fault: Marshalling Error: Connection refused (Connection refused)

So the Data Aggregator is failing to connect pushing some events due to (Connection refused)

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

To resolve this issue restart Performance center and the Data Aggregator. 

1. Shut down performance center 
service caperfcenter_console stop
service caperfcenter_devicemanager stop
service caperfcenter_eventmanager stop
service caperfcenter_sso stop

2. Shut down Data Aggregator 
service activemq stop 
service dadaemon stop 

3. Start Data Aggregator 
service activemq start
service dadaemon start

4. Start Perfomance Center 
service caperfcenter_console start
service caperfcenter_devicemanager start
service caperfcenter_eventmanager start
service caperfcenter_sso start