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Reachability Threshold not working in CA Performance Management (CAPM)

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Article ID: 186398

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Not all events are being triggered. When a device goes down, no reachability events are generated while some threshold events are but not all.

Environment

DX NetOps CAPM Release : 20.2 or later

Cause

Errors such as the following are seen in the Data Aggregator karaf.log:

ERROR | EventPush        | 2020-03-10 05:04:09,718 | EventProducerWS | or.eventproducer.EventProducerWS  945 | a.im.NPCConnector.bundle |       | Failed to push 248 events: org.apache.cxf.interceptor.Fault: Marshalling Error: Connection refused (Connection refused)

WARN  | EventPush        | 2020-03-10 05:04:14,740 | PhaseInterceptorChain | ache.cxf.common.logging.LogUtils  452 | org.apache.cxf.cxf-api |       | Interceptor for {http://netqos.com/nqevents/EventManager}IEventManagerWSService#{http://netqos.com/nqevents/EventManager}Push has thrown exception, unwinding now

org.apache.cxf.interceptor.Fault: Marshalling Error: Connection refused (Connection refused) 

So the Data Aggregator is failing to connect pushing some events due to (Connection refused)

Resolution

To resolve this issue restart Performance center and the Data Aggregator. 

  1. Shut down performance center

    service caperfcenter_console stop

    service caperfcenter_devicemanager stop

    service caperfcenter_eventmanager stop

    service caperfcenter_sso stop 

  2. Shut down Data Aggregator

    service activemq stop 

    service dadaemon stop 

  3. Start Data Aggregator

    service activemq start

    service dadaemon start

  4. Start Perfomance Center 

    service caperfcenter_console start

    service caperfcenter_devicemanager start

    service caperfcenter_eventmanager start

    service caperfcenter_sso start