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Agent 11.3.6 fails to install on RHEL 7

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Article ID: 186387

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent CA Workload Automation AE

Issue/Introduction

When attempting to install CA WAAE/WCC/Common Components on Redhat(RHEL 7) or Oracle Linux (OL7) 7.x systems, the installer (wa_setup.sh for WAAE, ccc_setup.sh for Common Components, UnixInstaller.sh for WCC) fails with error:
 

Fatal error: glibc detected an invalid stdio handle
Fatal error: glibc detected an invalid stdio handle
/tmp/extract3927/lsm: line 281:  4139 Aborted   (core dumped) $LSMEXE -v 2> /dev/null 1>&2
Error: binary file lsm.exe cannot be executed
Please check that the correct system libraries are used (libc, libstdc++).

Cause

An update to the glibc (GNU C Library) package by the Linux vendors has resulted in a compatibility issue with the CA Software Management Installer (lsm.exe). The updated glibc package was released in April 2018 to address a moderate security vulnerability. Please refer to the following vendor specific advisory links for more details.

Redhat: https://access.redhat.com/errata/RHSA-2018:0805
Oracle: https://linux.oracle.com/errata/ELSA-2018-0805.html

Environment

Release : 11.3.6

Component : CA Workload Automation System Agent

Operating System: Rhel

Resolution

Please make sure you have installed below packages in respective Operating System:

libstdc++.i686
compat-libstdc++-33.i686
ncurses-libs.i686
bzip2-libs.i686

Additional Information


https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=95350