Agile Central Sync job completes intermittently without updating any projects
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Article ID: 186376
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Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
- The projects are correctly checked for Synchronization, but when the issue happens:
- The Rally job completes in about 10-20 seconds when it should take 20-30 minutes to update 200+ projects
Environment
Release : 15.6.1
Component : CA PPM SAAS RALLY
Resolution
- Restart the BG services (SaaS customers, please contact Broadcom support for assistance)
- If the above doesn't help, enabling debug for the Agile Clarity Integration while reproducing issue may aid in pointing to the root cause
- See KB: 135888 - How to get debug logs for Rally in Clarity
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