Agile Central Sync job completes intermittently without updating any projects

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

• The projects are correctly checked for Synchronization, but when the issue happens:
  • The Rally job completes in about 10-20 seconds when it should take 20-30 minutes to update 200+ projects

Environment

Release : 15.6.1

Component : CA PPM SAAS RALLY

Resolution

1. Restart the BG services (SaaS customers, please contact Broadcom support for assistance)
2. If the above doesn't help, enabling debug for the Agile Clarity Integration while reproducing issue may aid in pointing to the root cause

• See KB: 135888 - How to get debug logs for Rally in Clarity