Regrading Email Size in jasper soft.
Article ID: 186359
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
Scheduled report in jasper tool but report aren't getting delivered because the size of report is 2 MB.
Environment
Release : 17.1
Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT
Cause
Restriction at mail server, not processing email with attachment of big size.
Resolution
1.If below error appears in Jaspersoft logs then ask customer to check with Exchange Administrator if there is any restriction on email server from debarring email with attachment of big size reports
ERROR ReportExecutionJob,quartzScheduler_Worker-2:366 - The job error notification was not completed. An error occurred while sending it. (Error UID: 4c8f26cb-dc7a-423a-a8ea-5ce1f1338cab)
org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrator
; message exception details (1) are:
Failed message 1:
com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrat
ERROR ReportExecutionJob,quartzScheduler_Worker-2:366 - The job error notification was not completed. An error occurred while sending it. (Error UID: 4c8f26cb-dc7a-423a-a8ea-5ce1f1338cab)
org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrator
; message exception details (1) are:
Failed message 1:
com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrat
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