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Regrading Email Size in jasper soft.
Article ID: 186359
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
Scheduled report in jasper tool but report aren't getting delivered because the size of report is 2 MB.
Restriction at mail server, not processing email with attachment of big size.
Release : 17.1
Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT
1.If below error appears in Jaspersoft logs then ask customer to check with Exchange Administrator if there is any restriction on email server from debarring email with attachment of big size reports
ERROR ReportExecutionJob,quartzScheduler_Worker-2:366 - The job error notification was not completed. An error occurred while sending it. (Error UID: 4c8f26cb-dc7a-423a-a8ea-5ce1f1338cab) org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrator ; message exception details (1) are: Failed message 1: com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrat