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We have a number of nnnnnnnnnnnnn.data.bad files in our smartstor folder

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Article ID: 186351

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

We have a number of nnnnnnnnnnnnn.data.bad files in our smartstor folder What should we do with these files?

-rw-r----- 1 caapm10 web  217968640 Feb 11 23:10 1581454815000.data.bad
-rw-r----- 1 caapm10 web  126824448 Feb 12 21:05 1581534015000.data.bad
-rw-r----- 1 caapm10 web   69279744 Feb 12 23:03 1581541215000.data.bad
-rw-r----- 1 caapm10 web   39833600 Feb 13 00:04 1581544815000.data.bad
-rw-r----- 1 caapm10 web  233697280 Feb 13 19:06 1581613215000.data.bad
-rw-r----- 1 caapm10 web   70221824 Feb 13 21:04 1581620415000.data.bad
-rw-r----- 1 caapm10 web   58699776 Feb 13 23:04 1581627615000.data.bad

Cause

Data files are flagged as bad when a corruption is detected in the file by the Enterprise Manager. The file is then renamed and ignored. This problem is usually caused when file system problems are encountered such as disk errors or file system full situations.

Environment

Release : 10.x

Component : APM 

Resolution

First identify any underlying cause by reviewing the IntroscopeEnterpriseManager.log files - if the reason is not obvious then raise a case with support for assistance.

Once the cause has been identified and resolved then as it is not possible to repair these files the only action is remove them.