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Agile Central Sync failing with "There was a problem syncing tasks"
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Article ID: 186331
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
The Synchronize Agile Central job is failing with the following warning:
There was a problem syncing tasks for the CA PPM project: <abc> HTTP/1.1 404 Not Found
Cause
This can happen if the initiative/initiative external ID in Clarity isn't pointing to the right initiative in Rally.
Environment
Release : All Supported Releases
Component : CA PPM SAAS RALLY
Resolution
Verify that the project is linked to the correct initiative in Rally.
If not:
1. Find the correct initiative in Rally that the project should be linked to
2. Updated the Initiative External ID field in the project in Clarity PPM