Agile Central Sync failing with "There was a problem syncing tasks"

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Synchronize Agile Central job is failing with the following warning:

There was a problem syncing tasks for the CA PPM project: <abc>
HTTP/1.1 404 Not Found

Cause

This can happen if the initiative/initiative external ID in Clarity isn't pointing to the right initiative in Rally.

Environment

Release : All Supported Releases

Component : CA PPM SAAS RALLY

Resolution

• Verify that the project is linked to the correct initiative in Rally.
• If not:

1. Find the correct initiative in Rally that the project should be linked to

2. Updated the Initiative External ID field in the project in Clarity PPM

3. Save

4. Now verify if the job completes successfully.