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Agile Central Sync failing with "There was a problem syncing tasks"
Article ID: 186331
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
The Synchronize Agile Central job is failing with the following warning:
There was a problem syncing tasks for the CA PPM project: <abc>
HTTP/1.1 404 Not Found
There was a problem syncing tasks for the CA PPM project: <abc>
HTTP/1.1 404 Not Found
Cause
This can happen if the initiative/initiative external ID in Clarity isn't pointing to the right initiative in Rally.
Environment
Release : All Supported Releases
Component : CA PPM SAAS RALLY
Resolution
- Verify that the project is linked to the correct initiative in Rally.
- If not:
1. Find the correct initiative in Rally that the project should be linked to
2. Updated the Initiative External ID field in the project in Clarity PPM
3. Save
4. Now verify if the job completes successfully.
Feedback
Yes
No
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