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Manager Not Starting After Updating EEM Server

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Article ID: 186314

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

I am trying to update our EEM server using the document found here: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/change-ca-eem-connection-information.html.  Only the EEM server is changing and the user and password are the same.  So I updated the EEM server name in the UI for both the Manager and UI.  After recycling all SOI services using the soitoolbox command I noticed that the jaas.config and eem.properties file did not get updated with the new server information but the application was online.  It appears that there is a second recycle needed after updating those files and running the registryloader.bat.  I tried that and recycled again but now I cannot get the manager to come online.  It is filled with log messages like this after trying to start:

2020-03-10 18:06:58,296 INFO  [ServletInit] ?.?(?)  - Manager initialization failed [count=13]. Will try again after 15 seconds.

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

The following error in catalyst.log shows the file CA\SOI\tomcat\registry\topology\logical\tenant0\usmschema\usm-core-200907.xsd got corrupted.

2020-03-10 17:46:22,709 INFO  [SOICAT] () impl.TypeManagerImpl.postConstruct(161)  - loading schema : registry:///topology/logical/tenant0/usmschema/usm-core-200907.xsd
2020-03-10 17:46:23,401 ERROR [SOICAT] () impl.TypeManagerImpl.postConstruct(219)  - Invalid byte 3 of 3-byte UTF-8 sequence.
2020-03-10 17:46:24,157 ERROR [SOICAT] () impl.TypeManagerImpl.postConstruct(236)  - org.xml.sax.SAXParseException; lineNumber: 4174; columnNumber: 231; Invalid byte 3 of 3-byte UTF-8 sequence.

Found the following weird character's "xE2 x80?" at line 4174 in the file mentioned above
 
Note: Customer has mentioned that they have done some modification in the file usm-core-200907.xsd
 
Note: We found a similar behavior after installing latest SOI Patch on SOI Manager


Resolution

The following file had weird character's at the end of line number 4174, column number 231. To resolve the issue

  • Stopped all SOI services
  • Edited \CA\SOI\tomcat\registry\topology\logical\tenant0\usmschema\usm-core-200907.xsd
  • Looked at line number 4174, compared it with same file from another SOI manager and found weird character's like "xE2 x80?"
  • Deleted the weird character's.
  • Ran registryloader.bat command on the SOI Manager (\SOI\tomcat\registry)
  • Started SOI services

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