Filtering the data in a Custom Clarity PPM Portlet forces logout for some Clarity users from their session.

Products

• Clarity PPM SaaS

Issue/Introduction

Filtering data in a Custom Clarity PPM Portlet forces some Clarity users to be logged out from their active session. The forced log out issue does not happen to the Administrator who created the portlet. There is no error in the application logs.

Environment

Clarity PPM Application

Resolution

To resolve the issue the customer deleted the page hosting the portlet, and created a new one.