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APM alerts not showing in SOI console


Article ID: 186304


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


APM alerts are not showing up in the SOI connector/console. 
We had an issue on SOI server which we resolved. We find that we use to get APM alerts in SOI console, but we are not getting these alerts any more.


Release : 10.7.0

Component : APM EM


Found while troubleshooting the issue that the traps were not reaching from the APM server to the SOI connector server.
Upon investigating this further with network team, found that the network was dropping the traps (UDP traffic/packets) that were coming from the APM server.