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APM alerts not showing in SOI console
Article ID: 186304
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
CA Application Performance Management (APM / Wily / Introscope)
INTROSCOPE
DX Application Performance Management
Issue/Introduction
APM alerts are not showing up in the SOI connector/console.
We had an issue on SOI server which we resolved. We find that we use to get APM alerts in SOI console, but we are not getting these alerts any more.
We had an issue on SOI server which we resolved. We find that we use to get APM alerts in SOI console, but we are not getting these alerts any more.
Environment
Release : 10.7.0
Component : APM EM
Resolution
Found while troubleshooting the issue that the traps were not reaching from the APM server to the SOI connector server.
Upon investigating this further with network team, found that the network was dropping the traps (UDP traffic/packets) that were coming from the APM server.
Upon investigating this further with network team, found that the network was dropping the traps (UDP traffic/packets) that were coming from the APM server.
Feedback
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