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APM alerts not showing in SOI console

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Article ID: 186304

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

APM alerts are not showing up in the SOI connector/console. 
We had an issue on SOI server which we resolved. We find that we use to get APM alerts in SOI console, but we are not getting these alerts any more.

Environment

Release : 10.7.0

Component : APM EM

Resolution

Found while troubleshooting the issue that the traps were not reaching from the APM server to the SOI connector server.
Upon investigating this further with network team, found that the network was dropping the traps (UDP traffic/packets) that were coming from the APM server.