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Public station IP not correlating with app logs

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Article ID: 186303

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Updated On:

Products

CA App Synthetic Monitor NIMSOFT CLOUD USER EXPERIENCE MONITOR DX Application Performance Management

Issue/Introduction

Users are experiencing 403 forbidden errors on external URLs tested from LA, Ashburn and Charleston.  URL's are whitelisted and user has added the IP's from the ASM monitoring stations page; however, they're seeing other IPs hitting the site that are not listed on the page.  

Environment

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

The IPs the public stations were using didn't match the IPs listed in the Public Stations webpage.

Public Stations page now have the correct IPs.