ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

On Virtual Appliance receive [WARN] cannot fetch cache utilization statistics

book

Article ID: 186284

calendar_today

Updated On:

Products

CA Identity Suite CA Identity Manager

Issue/Introduction

When running statistics in virtual appliance, receive the following warning message:

[WARN] cannot fetch cache utilization statistics for ca-prov-srv-01-impd-main using dxsnmp

Cause

Corrupted PID files can lead to this issue.  PIDs can become corrupted for various reasons.  For example, a server crash or hang which requires a hard reboot. 

Resolution

> su to the DSA user by running su - dsa
> Run dxserver status, note the ca-prov-srv-01-impd-main dsa is "recoverable" shown in screen below


> Navigate to /opt/CA/Directory/dxserver/pid
> Run rm /opt/CA/Directory/dxserver/pid/*
> Start the DSA



Attachments