On Virtual Appliance receive [WARN] cannot fetch cache utilization statistics

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

When running statistics in virtual appliance, receive the following warning message:

[WARN] cannot fetch cache utilization statistics for ca-prov-srv-01-impd-main using dxsnmp

Environment

Virtual Appliance 14.5

Cause

Corrupted PID files can lead to this issue.  PIDs can become corrupted for various reasons.  For example, a server crash or hang which requires a hard reboot. 

Resolution

• su to the DSA user by running su - dsa
• Run dxserver status, note the ca-prov-srv-01-impd-main dsa is "recoverable" shown in screen below
  
• Navigate to /opt/CA/Directory/dxserver/pid
• Run rm /opt/CA/Directory/dxserver/pid/*
• Start the DSA