Could not construct the context object message in SOI logfiles

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

 

We're running SOI 4.2 with SO07205-WIN-SOI-4.2-JAN-2019-MONTHLY UPDATE KIT installed

This is our so-called SOI cluster B environment (second SOI instance).

We did a maintenance restart this morning and after starting everything the opening of the Console took a very long time, more than 15 minutes.

The dashboard was fine and was showing correct data immediately. After the Console opened the data was correct.

When checking the logs, we found the following disturbing error:

"ContextException: Could not construct the context object because no class has been registered for id "com.aprisma.UserSecurityManager" at scope "global""

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

According to the error message , it seems, UI server initialization are incomplete so that it is throwing below exception .at that time "com.aprisma.UserSecurityManager" object is not ready for container .


2020-02-18 08:08:18,708 INFO [http-bio-0.0.0.0-7403-exec-6] ?.?(?) -
ContextException: Could not construct the context object because no class has been registered for id "com.aprisma.UserSecurityManager" at scope "global"

This message will dissappear when all has settled up after a restart of the SOI Services.