Service Manager Dialog is failing to connect to the Service Manager with error message "The network path was not found"

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Service Manager Dialog is failing to connect to the Service Manager with error message below.

Environment

Release : 11.x, 12.x

Component : Service Manager, Service Manager Dialog

Cause

The root cause for this issue is either the hostname of the Service Manager is not reachable or the port number used by the Service Manager is not opened(Firewall).

Resolution

Please make sure that the hostname and the port number used by the Service Manager is reachable and open, respectively, from the machine where the Service Manager Dialog.