Unable to log-in to Infrastructure Manager

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to login in to IM ( Infrastructure Manager ) and received error message :-

" Error on command:get_connection_string "

Environment

UIM : 8.51 and later
Robot: 7.93
hub: 7.80

 

Resolution

The only hub with database access should be the Nimsoft Server (primary hub). In order to directly access the Nimsoft SLM database the Infrastructure Manager needs access to the IP address of the SQL server on port 1433.
== Open the 1433 port between Hub and Database
== Reconfigure the robot.cfg with correct hub ip
== Restart the Nimsoft watcher Service