Keytool command to import SSL certificate fails with error

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Article ID: 186208

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Trying to import new SSL certificate using the keytool command but getting the following error
"keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect"
The password to ssa.jks file is catalyst.

Cause

Incorrect password was used

Environment

Release : 4.0

Component : Service Operations Insight (SOI) Manager

Resolution

The default keystore password is catalyst but user's can change it. To get the correct password
- Edit SOI manager's \CA\SOI\jsw\conf\soi-manager.properties file,
look at the line "set.TOMCAT_KEYSTORE_PSWD"
Copy the correct password and rerun the keytool command to import the certificate.