"Permission denied" error when running startServers.sh on CABI Linux system

Products

• CA Spectrum

Issue/Introduction

"Permission denied" error when running startServers.sh on CABI Linux system

sudo ./startServers.sh

[sudo] SecurID PASSCODE:
No CA Business Intelligence servers are runnning
Default Postgres database user is: postgres
Default Postgres database port is: 5432
su: Permission denied
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Unable to start Default Postgres database

Environment

Release : CABI 6.3 and 6.4.x on Linux

Component : 

Cause

Issue with the "postgres" user on the CABI Linux system

Resolution

Ensure there is a postgres user configured on the Linux system and if so, the postgres user has not been disabled or locked.