Problem logging into Clarity PPM over SOAP protocol and Xog

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Article ID: 186183

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

we are having trouble with login to our Clarity PPM over SOAP protocol as well as Xog

We are using the PowerShell:

Invoke-WebRequest $uri -Method post -ContentType 'text/xml' -Body $SOAP
with the body: [xml]$SOAP = '
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<Login xmlns="http://www.niku.com/xog">
<Username>admin</Username>
<Password>' + $cappm_pwd + '</Password>
</Login>
</soapenv:Body>
</soapenv:Envelope>'

This login has successfully worked in the past. We are trying to find out what has changed since.

 

 

4:39

Cause

Security protocol type was TLS 1.0 which is not secure 

Environment

Component : CLARITY PPM

Resolution

The behaviour is caused by customer security settings in their environment

Customer updated their security protocol type from 1.0 to 1.2 and now they can connect without issues.

TLS standards keep developing and improving.
In general, anything that is using TLS standard below TLS 1.2 is considered to be non secure because these older encryption algorithms are known to be vulnerable.