CASD ticketing information not displaying on Oneclick Exports.

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Article ID: 186154

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

The CA Service Desk ticketing information is not displayed from a Oneclick console extract against alarms with Service Desk tickets associated with the alarms.

This is the display I get from the Trouble Ticket ID attribute on the excel spreadsheet.

ticketUrl='http%3A%2F%2Fhostname%3A80%2FCAisd%2Fpdmweb.exe%3FOP%3DSHOW_DETAIL%2BFACTORY%3Diss%2BPERSID%3Dcr%3A1253633759'>Request/Incident 42751673</a></html>

 

Resolution

This is functioning as designed.
Engineering indicates this code cannot be changed due to other areas that rely on this value.

Engineering suggests parsing things out after the fact.