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CASD ticketing information not displaying on Oneclick Exports.
Article ID: 186154
Updated On:
Products
CA Spectrum
CA eHealth
Issue/Introduction
The CA Service Desk ticketing information is not displayed from a Oneclick console extract against alarms with Service Desk tickets associated with the alarms.
This is the display I get from the Trouble Ticket ID attribute on the excel spreadsheet.
ticketUrl='http%3A%2F%2Fhostname%3A80%2FCAisd%2Fpdmweb.exe%3FOP%3DSHOW_DETAIL%2BFACTORY%3Diss%2BPERSID%3Dcr%3A1253633759'>Request/Incident 42751673</a></html>
Resolution
This is functioning as designed.
Engineering indicates this code cannot be changed due to other areas that rely on this value.
Engineering suggests parsing things out after the fact.
Engineering indicates this code cannot be changed due to other areas that rely on this value.
Engineering suggests parsing things out after the fact.
Feedback
Yes
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