Spectrum NCM firmware upload failing with "Invalid Source Name" when using TFTP

book

Article ID: 186142

calendar_today

Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Spectrum NCM firmware upload failing with "Invalid Source Name" when using TFTP

Cause

Possible root causes:

1. TFTP server configuration

2. Spectrum TFTP configuration

Environment

Release : Any

Component : Spectrum Applications

Resolution

For a possible TFTP configuration issue, make sure the TFTP server is configured to upload files. For example, if using the out of the box TFTP server on Linux, make sure to add the "-c" option to the server_args parameter in the /etc/xinetd.d/tftp file. Reference "Installing TFTP Server in REH7/CENTOS7".

For the Spectrum TFTP configuration:

1. Enter the TFTP server IP and TFTP Directory at Configuration Manager level. Please check red circle in below screen shot.


2. Enter only the TFTP server IP at Device Family type level. Please check red circle in below screen shot.


3. In “Create NCM Task”, please make sure “Image Directory” is empty. Please check red circle in below screen shot.


Attachments