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Incident area and group restriction
Article ID: 186140
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
Restrict user to select only a few groups while selecting an incident area.
For example:If there are 10 groups in CA SDM then if user selects a particular incident area he/she must be able to select 5 out of 10 groups available.
And do not want restriction on user to view group restriction to be imposed on incident area.
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
Out of box its not possible to list only 5 group out to 10 group related to an area.
Feedback
Yes
No
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