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Incident area and group restriction
Article ID: 186140
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
Restrict user to select only a few groups while selecting an incident area. For example:If there are 10 groups in CA SDM then if user selects a particular incident area he/she must be able to select 5 out of 10 groups available. And do not want restriction on user to view group restriction to be imposed on incident area.
Release : 17.1
Component : SERVICE DESK MANAGER
Out of box its not possible to list only 5 group out to 10 group related to an area.