Incident area and group restriction

book

Article ID: 186140

calendar_today

Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

Restrict user to select only a few groups while selecting an incident area.
For example:If there are 10 groups in CA SDM then if user selects a particular incident area he/she must be able to select 5 out of 10 groups available.
And do not want restriction on user to view group restriction to be imposed on incident area.

 

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

Out of box its not possible to list only 5 group out to 10 group related to an area.