Incident area and group restriction

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Restrict user to select only a few groups while selecting an incident area.
For example:If there are 10 groups in CA SDM then if user selects a particular incident area he/she must be able to select 5 out of 10 groups available.
And do not want restriction on user to view group restriction to be imposed on incident area.

 

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution

Out of box its not possible to list only 5 group out to 10 group related to an area.