Email notifications not being sent out

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Email notifications are currently not being sent out

Cause

not all groups were synced to the EM database

Environment

CAPM 3.7

Resolution

Do a full sync of the EM database in the CAPC UI to make sure all groups are synced to the EM database, then attempt to create a threshold alert to make sure the notification is sent out

Additional Information

Configuring threshold profiles: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/configure-threshold-profiles.html