Missing Configure Option in CogWheel under Project - Task view

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Article ID: 186110

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

  1. A user has reported that he doesn't see the configure option while opening cogwheel on Task filter view.
  2. I have compared this account with another working account:
    • Both have similar security rights. 
    • I have also checked the db table cmn_grids but there's no record for this principal_id which means the user hasn't customize any view.

Cause

This issue can be due to a corruption of the user's view

Environment

Release : All Supported Releases

Component : CA PPM STUDIO

Resolution

  • Log in as the user with the issue and do a restore defaults on the Task List configuration popup page.
  • See the following KB for steps on how to get the popup URL needed: 30510