Missing Configure Option in CogWheel under Project - Task view

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

1. A user has reported that he doesn't see the configure option while opening cogwheel on Task filter view.
2. I have compared this account with another working account:
   • Both have similar security rights. 
   • I have also checked the db table cmn_grids but there's no record for this principal_id which means the user hasn't customize any view.

Environment

Release : All Supported Releases

Component : CA PPM STUDIO

Cause

This issue can be due to a corruption of the user's view

Resolution

• Log in as the user with the issue and do a restore defaults on the Task List configuration popup page.
• See the following KB for steps on how to get the popup URL needed: 30510