Error when logging into xFlow: "Oops! You do not seem to have access. Contact the system administrator"

Products

• CA Service Management - Service Desk Manager
• ServiceDesk

Issue/Introduction

Error when logging into xFlow: "Oops! You do not seem to have access. Contact the system administrator"

SDM, Catalog and PAM using EEM and working OK.

Cause

Access Type and Role are not set.

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

1. Log into SDM Administration > Security and Role Management > Contacts > Search for the contact > Take note of the access type. If no access type is assigned, assign one.

2. Open the access type > Apps > Click eon Service Point > Update the role to Employee and set by default.

3. Log into xFlow again.