Error when logging into xFlow: "Oops! You do not seem to have access. Contact the system administrator"

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Article ID: 186099

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Updated On:

Products

CA Service Management - Service Desk Manager ServiceDesk

Issue/Introduction

Error when logging into xFlow: "Oops! You do not seem to have access. Contact the system administrator"

SDM, Catalog and PAM using EEM and working OK.

Cause

Access Type and Role are not set.

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

1. Log into SDM Administration > Security and Role Management > Contacts > Search for the contact > Take note of the access type. If no access type is assigned, assign one.

2. Open the access type > Apps > Click eon Service Point > Update the role to Employee and set by default.

3. Log into xFlow again.