Error when logging into xFlow: "Oops! You do not seem to have access. Contact the system administrator"

Products

• CA Service Management - Service Desk Manager
• ServiceDesk

Issue/Introduction

Error when logging into xFlow: "Oops! You do not seem to have access. Contact the system administrator"

Environment

CA Service Management xFlow 17.x

Cause

Access Type and Role are not set correctly

Resolution

1. Log into SDM Administration > Security and Role Management > Contacts > Search for the contact . Take note of the contact access type. If no access type is assigned, assign one.

2. Open the access type > Apps .  Click on Service Point and Update the role to Employee and set by default.

3. Log into xFlow again.