File Transfer job is failing with error message 13(Permission denied).

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Article ID: 186086

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic Workload Automation - Automation Engine

Issue/Introduction

The file transfer job that  is failing with the following error message in the agent log:


20200228/141904.091 - U00029000 Report '630223971' for file '/home/UC4/BTA_FT.uc4' has been started.
20200228/141904.112 - U00029001 Report '630223971' ended normally.
20200228/141904.549 - U02000134 Thread '*FE(630223970)' started.
20200228/141904.636 - U02000102 Error when calling the function '*FE(630223970), opendir', error code '13(Permission denied)'.
20200228/141904.637 - U02000102 Error when calling the function 'opendir', error code '13(Permission denied)'.

Cause

The issue could be that the system user in User object used in the File Transfer job does not have proper access rights on the folder where the file is located.

Environment

Release : 11.x, 12.x

Component : Agent

Resolution

Please check the following:
-The system user used in the User object has correct access right on the file
-Check for hidden files or directory and make sure the system user used in the User object has correct access right