Troubleshooting DNS problems in a PAM Appliance
Article ID: 186006
Updated On:
Products
CA Privileged Access Manager (PAM)
Issue/Introduction
This document explains how to troubleshoot name resolution problems in a PAM Appliance not able to access devices defined using hostnames or FQDN.
Resolution
In order to have a proper name resolution in PAM, please make sure that:
In the "Configuration / Network / Network Settings" the 'DNS Servers' box has the correct DNS Server there. One or more DNS servers (one per line to a maximum of three lines). The appliance only considers the first three entries due to restrictions on the underlying OS.
In the "Configuration / Network / Network Settings" the 'DNS Servers' box has the correct DNS Server there. One or more DNS servers (one per line to a maximum of three lines). The appliance only considers the first three entries due to restrictions on the underlying OS.
Then you can use the Configuration / Tools" section to validate and test network resolution
Additional Information
See also: Configure Network Settings
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