SOI 4.2 SUPPORTED VERSIONS | End Of Service INQUIRY
Article ID: 185980
Updated On:
Products
Issue/Introduction
We're to ensure that we're compliance according to maintenance and support under our current version.
Is there a document or forecast noting the EOL (End of Service) for SOI 4.2?
Environment
Release : 4.2
Component : Service Operations Insight (SOI) Manager
Resolution
The End-of-Support (EOS) has been announced for CA SOI (Service Operations Insight) 4.2 and older releases:
April 30, 2025
To: Customers of CA Service Operations Insight
From: Broadcom’s CA Service Operations Insight Product Team
Subject: End-of-Support Announcement for CA Service Operations Insight 4.2 and older releases
Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with the terms and conditions, guidelines, and parameters of Broadcom’s support program, documented in the Broadcom Maintenance Policy Handbook, please consider this email your written notification of the End of Support (EoS) for the CA Service Operations Insight 4.2 and older releases.
This means:
- We shall be discontinuing the package distribution, maintenance, and technical support for version 4.2 and older releases of CA Service Operations Insight effective May 4, 2026
- At this time, we encourage you to plan for the migration to CA Service Operations Insight 4.3 as soon as possible.
This change will allow our development organization to more effectively focus its resources and add value across the CA SOI solution.
We encourage you to download the CA SOI 4.3 software, now generally available, from Broadcom Support. To get started, follow the installation instructions from Tech Docs. We also encourage you to look at the product information page at Broadcom Support Portal.
For any clarifications needed, please feel free contact support using Broadcom’s case management system. Broadcom Support facilitates your latest release adoption plan by providing support services to help ensure your success.
Support services provides 24x7 access to Broadcom support and direct access during business hours to a designated support specialist. Please contact Broadcom Sales to receive a quote for such services and review Broadcom Support Policies.
Should you need any further assistance in understanding the newest capabilities, or implementing this release, our implementation services partners will also be glad to help.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
Sincerely,
CA Service Operations Insight Product Team
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