PAM Email Notifications Have Stopped Working

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Article ID: 185979

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Emails have stopped working, though the PAM configuration has not changed. When looking at the Tomcat logs, one or both of the following warnings are observed.

WARNING: Couldn't send email: 
com.cloakware.cspm.server.app.ApplicationException: CommandSequenceCmd.getUser: get user failed
WARNING: Couldn't send email: 
com.cloakware.cspm.server.app.ApplicationException: E-mail server/account properties not set

Cause

These messages will occur when there is an issue with the account specified in the Credential Manager settings, or if the account had been deleted.

Resolution

Modify the Credential Manager email settings and update the account. To view the account specified, go to Settings > Credential Manager, then click the Email Settings tab.

Additional Information

To view the Tomcat logs, go to Configuration > Diagnostics > Diagnostic Logs, click the Download tab, and click RECENT LOG ENTRIES next to Tomcat.

For more information about the Credential Manager Email Settings: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-3-2/implementing/protect-privileged-account-credentials/set-up-credential-manager-operation-settings/configure-email-preferences-for-password-view-policies.html