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PAM Email Notifications Have Stopped Working


Article ID: 185979


Updated On:


CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) CA Privileged Access Manager - Server Control (PAMSC)


Emails have stopped working, though the PAM configuration has not changed. When looking at the Tomcat logs, one or both of the following warnings are observed.

WARNING: Couldn't send email: CommandSequenceCmd.getUser: get user failed
WARNING: Couldn't send email: E-mail server/account properties not set


These messages will occur when there is an issue with the account specified in the Credential Manager settings, or if the account had been deleted.


Modify the Credential Manager email settings and update the account. To view the account specified, go to Settings > Credential Manager, then click the Email Settings tab.

Additional Information

To view the Tomcat logs, go to Configuration > Diagnostics > Diagnostic Logs, click the Download tab, and click RECENT LOG ENTRIES next to Tomcat.

For more information about the Credential Manager Email Settings: