Steps to manually remove VAIM if uninstall fails.

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Article ID: 185977

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Updated On:

Products

CA Virtual Assurance for IM

Issue/Introduction

Steps to manually remove VAIM if uninstall fails.

Environment

Release : 12.9

Component : VPM GENERAL

Resolution

1.   Stop All Virtual Assurance Services (highlighted in Step 2)

2.   From a command prompt run sc delete <Service Name> for any of the VAIM Services which were not removed from the below list:

 

When running sc delete command you must provide the Service name and not the Display name (for some services they will not match):







3.  Remove the following directories:

X:\CA\VirtualAssurance
X:\ProgramData\CA\SM

X:\Program Files (x86)\CA\SC:



4.  Delete the following registry keys:
















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