API Developer Portal: Unable to enroll: Unknown host

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Article ID: 185923

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Updated On:

Products

CA API Gateway CA API Developer Portal CA API Management SaaS

Issue/Introduction

I'm trying to enroll the gateway to the portal by when I paste the URL from the portal, I get "Unable to enroll: Unknown host"

 

 

Cause

The issue was due to the Gateway inability to resolve the enroll host of portal.

Environment

Component : API Portal

Resolution

Both the gateway and the portal will need to be able to communicate with one another and the portal must have the correct host entries configured.

To resolve the issue you will need to modify the docker compose file to include the 'extra_host' entries for the various portal host ip mappings. Configure DNS on Portal

This includes: apim.example.com apim-ssg.example.com analytics.example.com broker.example.com sso.example.com sync.example.com enroll.example.com

Also if this is an internal system you will need to update the local systems host files to accommodate these host entries: Local Host File