Keystore tampered with or password was incorrect when logging in with PAM Client

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Article ID: 185909

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Users see "Keystore tampered with or password was incorrect” when logging in with PAM Client.

Cause

The cacerts file in the PAM client installation folder became corrupt.

Environment

Release : 3.2.x and 3.3.x, and possibly other versions

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

Replacing the cacerts file with a file copied from a system where it is working, or reinstalling the PAM Client, will resolve the problem.