Need documentation for upgrading to UIM v9.20

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Article ID: 185907

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Can you please send us the  documentation to upgrade to 9.20? We keep trying to open the documentation on the website and none of the links work properly.

Environment

Release : 9.0.2

Component : UIM - INSTALL

Resolution

It is necessary to first install 9.0.2.

9.2.0 is actually a service pack and does not support a clean full install.

Supported Upgrade Paths:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/installing/product-compatibility/supported-upgrade-paths.html

UIM Compatibility Matrix:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/installing/product-compatibility/ca-uim-compatibility-matrix.html

CA Unified Infrastructure Management a.k.a DX Infrastructure Manager, 9.2.0 Release Notes
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/release-notes/ca-uim-9-service-pack-1.html

Warnings:

a) The installer uses a package called uimserverpackages.zip. If the install files are always downloaded to the same location, then uimserverpackages.zip will be renamed to uimserverpackages(1).zip and the installer ends up using the pre-existing uimserverpackages.zip which is 9.0.2. The install works but UIM doesn't. So make sure you download uimserverpackages.zip for UIM v9.20 and don't overwrite it.

b) Make sure you shut down any anti-virus software or firewalls that could interfere with upgrading/installation before proceeding.