Notification traps are not being sent from CAPM when Management Lost event occur

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We had setup CAPM Notifications to send traps  when "Management Lost" is occuring for the device in data collector.

however , CAPM is not generating those traps.

Could see them in Events tab of the devices however.

Environment

Release : 3.x

Component : IM Reporting / Admin / Configuration

Cause

Threshold traps have a severity as you have defined in the threshold rule.

But system events like management lost and polling disabled do not have a severity.

Resolution

In the notifier rule, under conditions, either select all severities, or include unknown so that events with no severity will be picked up.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/using/configure-notifications.html