"Kibana is currently unavailable" in one of the Frontend/Collector nodes

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Article ID: 185900

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Updated On:

Products

CA App Experience Analytics

Issue/Introduction

The error message "KIBANA is currently unavailable. Please try again later" is appearing in the UI when accessing one of the Frontend nodes:

 

Cause

The issue was a change in kibana-proxy-routes.properties file in one of the nodes and this was preventing the connection to Kibana.

Environment

AXA 17.3.x

Resolution

Based on the screenshot provided in the Introduction field of this Tech Doc the problem seems to come from kibana-proxy (as pinpointed in the Developer Tools section) so more likely there is a misconfiguration in the kibana-proxy-routes.properties file. Please follow the below recommendations:

1.- Go aoPlatform/apache-tomee--plus-x.x.x/conf directory
2.- Open the kibana-proxy-routes.properties file
3.- Double-check there are no mistakes in the Tenant User Stores names, URL, in the users, URLs, Ports properties
4.- Make sure the Tenant User Stores names matches the ones in the UI:

5.- If you have multiple Frontend nodes then compare the kibana-proxy-routes.properties file with a working one

If the problem persists please open a Support ticket for investigation.

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