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Article ID: 185898

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Service Catalog performance issue when the user is a member of a huge number of BUs.
The performance is still not great and it will take many seconds when clicking around in the form interface.
The startpage and everything else (every click in the GUI) is slow to load when the useraccount has many BU-permissions. 
So the ehcache-value for forms cannot fix that

Cause

Frequent changes to the form designer is the root cause which is subject to the ehcache.xml file parameter which changes from environment to environment i.e PROD to TEST

Environment

CA SERVICE CATALOG 17.1

RU06+T6D9556

Resolution

Please contact support to request for this fix if not on the available rollups.
The related defect is DE53718.
Once you have encountered the issue the current resolution is to install:
T6D9563.CAZ on top of 17.1.0.6 environment