"Username and password do not match" error

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

What does the following error message mean?

 

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2020-03-06 14:27:16,157 ERROR [com.netegrity.ims.manage.filter.ManagementConsoleAuthFilter] (default task-21) Username and password do not match.

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Environment

Release : 14.x
Application Server: JBoss\Wildfly, Oracle WebLogic

Component : IdentityMinder(Identity Manager)

Resolution

This error message is output when you log into the management console as an incorrect user.

If you log in with the correct user and incorrect password, this error is not output.

Additional Information

A variant of the error has been encountered in a weblogic deployment where the upgrade from CA Identity Manager 12.6.8 to 14.3 has failed and the Management Console cannot be accessed. (Log extract below)

####<May 11, 2020 11:08:37,421 PM EST> <Notice> <Stdout> <servername.domain> <server> <[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <74f3b372-5c24-4ba1-c757-bf73807929945-00000053> <1583262518421> <[severity-value: 32] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-000000> <23:08:37,421 ERROR [com.netegrity.ims.manage.filter.ManagementConsoleAuthFilter] Username and password do not match.>

The option for recovery is to restore the 12.6.8 system and rerun the upgrade