Unable to reinstall SysEDGE agent on Windows 2016 server after uninstalling agent

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Article ID: 185843

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Updated On:

Products

CA Virtual Assurance for IM

Issue/Introduction

When trying to reinstall the SystemEDGE on a Win2016 Server after uninstalling it the VAIM console displays the following error:

Package delivery failed, [Timeout waiting for idprimer installation.]

 

Environment

Release : 12.9

Component : VPM GENERAL

Resolution

  1. Uninstall CA Infrastructure Deployment Primer from Add\Remove Programs.
  2. Reinstall the SystemEDGE agent from the VAIM Console.

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