Clarity Password reset on the Google Cloud Platform

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Article ID: 185829

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

We received the updated version of Clarity on Google Cloud Platform and received an email with the Clarity PPM Saas Username and Password for the "Admin" to login. However, when I try this, it doesn't work. It may have expired as I didn't try to get in right way after receiving the email.

Environment

Clarity PPM on the Google Cloud Platform

Resolution

The following New UX link below can be used to change your Clarity PPM password:

 - https://cppmXXXXX.app.gpus1.saas.broadcom.com/pm/#/changepassword
 - https://cppmXXXXX.ondemand.ca.com/pm/#/changepassword

(Please don't forget to change the XXXXX in the URL above to match the updated version of your new Clarity URL on Google Cloud Platform.)

Note: if email is not enabled in your Clarity environment or the email has been changed to an invalid email to avoid getting emails you will need to work with Broadcom Support to get it reset.