BSI - Contracts not opening

Products

• CA Business Service Insight

Issue/Introduction

When attempting to open a Contract, an error message stating that an internal error has occurred is shown. 
Looking at the logs shows the following error:
<errors>
   <error>
      <coding_context>
         <file>c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root\fad9a759\8095a752\App_Web_sahzzddl.7.cs</file> 
         <method>ProcessRequest</method>
         <line>0</line> 
      </coding_context>
      <info>Error executing child request for /Contract/MainContract.aspx.;Inner 
      exception: System.Runtime.InteropServices.COMException (0xE06D7363): Exception 
      from HRESULT: 0xE06D7363 at SLAMANAGERDOLib.ISLAManager.GetSLADetails(Object 
      context, Int32 sla_id) at Oblicore.Components.Contract.ContractBase.Get(Int64 
      RecordID) in 
      D:\Build\Branches\8.3.5-OnGoing\BuildDir\Misc\src\ComWrappers\Contract\ContractBase.cs:line 
      1070 at Oblicore.Web.Contract.MainContract.GetData() at 
      Oblicore.Web.Infrastructure.OblicoreBase.GetPageData() at 
      Oblicore.Web.Infrastructure.OblicoreBase.OnLoad(EventArgs e) at 
      Oblicore.Web.Infrastructure.OblicoreDetails.OnLoad(EventArgs e) at 
      System.Web.UI.Control.LoadRecursive() at 
      System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, 
      Boolean includeStagesAfterAsyncPoint)</info> 
   </error>
</errors>

Cause

This can be caused when ASP.Net files have become corrupted

Resolution

To resolve this it is necessary to re-register the ASP.Net files with IIS.  In older versions of Windows, it is possible to perform the following steps.
1) Open a command prompt
2) cd %SystemRoot%\Microsoft.NET\Framework\v4.0.30319
3) run: aspnet_regiis.exe -i


In newer versions, a message like this may be presented:
This option is not supported on this version of the operating system.  Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog,  the Server Manager management tool, or the dism.exe command line tool.  For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.

Follow the directions at http://go.microsoft.com/fwlink/?LinkID=216771 to re-register the ASP.Net files.

Additional Information

BSI, Oblicore, Business Service Insight