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SDM: The Last Known Date that an End User Logged into Service Desk Web Interface
Article ID: 185819
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
This article discusses a SQL Query that can be used to determine the last time a given user had logged into the SDM Web interface
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
The following query returns the last time that a given user had logged into Service Desk
select MAX( dateadd(S, [session_log].[login_time], '1970-01-01')), [ca_contact].[userid]
FROM [mdb].[dbo].[session_log]
INNER JOIN [ca_contact] ON [session_log].[contact]=[ca_contact].[contact_uuid]
group by [ca_contact].[userid]
The given time in the above query is UTC Timezone.
select MAX( dateadd(S, [session_log].[login_time], '1970-01-01')), [ca_contact].[userid]
FROM [mdb].[dbo].[session_log]
INNER JOIN [ca_contact] ON [session_log].[contact]=[ca_contact].[contact_uuid]
group by [ca_contact].[userid]
The given time in the above query is UTC Timezone.
Additional Information
The above query would be executed direct on the SQL Server MDB database via SQL Server Management Studio.
Please be cautious when running any queries direct to the MDB database. Improper execution may cause a lockout of the database for the Service Desk application.
Please make sure you have session logging enabled. This article discusses how session logging may be disabled.
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=53259
Please be cautious when running any queries direct to the MDB database. Improper execution may cause a lockout of the database for the Service Desk application.
Please make sure you have session logging enabled. This article discusses how session logging may be disabled.
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=53259
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