Error: "Error while downloading package: The certificate validation failed. The caller is not authorized to perform the requested operation."

Products

• IT Management Suite

Issue/Introduction

Some Cloud-Enabled Management (CEM) machines are seeing a package ust created was not downloading.

The agent logs showed the following errors:

Entry 1:
Error code: The certificate validation failed. The caller is not authorized to perform the requested operation (0x80076004)

Entry 2:
Download package sources failed: The certificate validation failed. The caller is not authorized to perform the requested operation (0x80076004)
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Also noticed "Error code: The certificate validation failed. The caller is not authorized to perform the requested operation (0x80076004)" happened when trying to get a package, client configuration or send basic inventory.

Environment

ITMS 8.5

Resolution

While looking at possible issues, we noticed that the gateway certificates on the gateway and the client machine showed a red X because the certificate was not trusted.

We added the gateway certificate to the "Trusted Root Certification Authorities" on the gateway itself and CEM Machine and the red X went away. 

The issue with "Error code: The certificate validation failed. The caller is not authorized to perform the requested operation (0x80076004)" is no longer present.