Dashboard View returns red bar error in Performance Management

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Article ID: 185797

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Some dashboard views are showing the message 'The source does not support the query, due to a runtime limitation.' followed by a Query ID value.

Cause

Percentile metrics added to View.

This is a known issue that is resolved starting with the r3.7.7 release. It's referenced by the following entry in the Fixed Issued documentation list.

Symptom: Group Scorecards when combining total rate and percentiles metrics throws query processing error.
Resolution: Addressed error when combining total rate and percentile metrics on the Group Scorecards view.
(3.7.7, DE435901)

Environment

Performance Management releases r3.7.6 and earlier

Resolution

Two methods of resolving this exist.
  1. Upgrade to r3.7.7 or newer releases
  2. If not able to upgrade remove the metrics using 95th percentile from the View involved.

Additional Information

Fixed Issues documentation: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/release-notes/fixed-issues.html