SystemEDGE 5.9.0.15036 install failure error 7 on RHEL6.10

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Article ID: 185765

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Updated On:

Products

CA Systems Performance for IM (SystemEdge)

Issue/Introduction

SystemEDGE 5.9.0.15036 install failure error 7 on RHEL6.10:

TRACE: Setting 'ARG1' in logMsg to '7'
CASETUP:BOOTSTRAP:ERR:30811: Installation failed - lsm returned with exit code 7
TRACE: Setting 'ARG1' in logMsg to ''
TRACE: Setting 'ARG2' in logMsg to '1'
TRACE: Setting 'ARG3' in logMsg to '30811'
Return code for exit file '' is 1, extended 30811.
TRACE: Setting 'ARG1' in logMsg to 'Installation failed - lsm returned with exit code 7'
Exit message is 'Installation failed - lsm returned with exit code 7'.
TRACE: Removing '/tmp/ca-setup.c1ytP91X'

Cause

  • SystemEDGE installation is failing on ca-cs-utils:
15:21:00 Installation product "ca-cs-utils", version "11.2.12166.0"
===================================================================
/etc/profile.d/script.sh: line 1: TMOUT: readonly variable
error: %pre(ca-cs-utils-11.2.12166.0-0000.noarch) scriptlet failed, exit status 1
error:   install: %pre scriptlet failed (2), skipping ca-cs-utils-11.2.12166.0-0000
Script or command "rpm -i "/tmp/ca-setup.c1ytP91X/ca-cs-utils-11.2.12166.0-0000.noarch.rpm"" failed with exit code 1.
Reason:		The script or command encountered a problem.
Action:		Find further details in the installation log file
		/tmp/extract100511/installer/log/CA_SystemEDGE_Core.log.
  • Installing ca-cs-utils manually reveals there is a custom script located under /ect/profile.d causing ca-cs-utils installation to fail.

Environment

Release : 5.9

Component : SystemEDGE

Resolution

  • Rename or remove custom sh file located under /ect/profile.d
  • Install SystemEDGE
  • Restore custom sh file located under /ect/profile.d after successful installation.

Additional Information

Here are the parameters to install SystemEDGE using Verbose and Trace logging:

./ca-setup.sh EULA_ACCEPTED="yes" CA_SETUP_LOG_FILE=/tmp/sysedge_install.log CA_SETUP_VERBOSE="yes" CA_SETUP_TRACE="yes"

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