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Xtraction Session Timesout even before the session timeout value set.
Article ID: 185718
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager
CA Service Desk Manager - Xtraction
Issue/Introduction
While using IE,Session is timing out even before the session timeout time, that has been set.Where as it works fine in other browsers.
Cause
Ivanti team suspects it to be browser issue observed in older versions of Xtraction.
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Xtraction: 2017
Component : SERVICE DESK MANAGER
Xtraction: 2017
Resolution
This appears to be the issue which Support has seen to occur on older versions of Xtraction.
It is recommend to first try the steps in this KB:
https://forums.ivanti.com/s/article/Xtraction-users-get-unexpectly-and-randomly-logged-out
If this does not remedy the issue, the Customer will either need to utilize a browser other than IE (Chrome or Firefox),
OR they will need to upgrade to at least Xtraction 2019.1, as this issue no longer occurs in that version.
It is recommend to first try the steps in this KB:
https://forums.ivanti.com/s/article/Xtraction-users-get-unexpectly-and-randomly-logged-out
If this does not remedy the issue, the Customer will either need to utilize a browser other than IE (Chrome or Firefox),
OR they will need to upgrade to at least Xtraction 2019.1, as this issue no longer occurs in that version.
Feedback
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