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In Servicepoint we can select inactive CI's
Article ID: 185711
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
In Service Point under Configuration Items it lists inactive CI's as well.
1. Login into Service Point and create a new ticket or open an existing ticket.
2. Within the ticket under Configuration Item drop down field we can list both active and inactive CI's
1. Login into Service Point and create a new ticket or open an existing ticket.
2. Within the ticket under Configuration Item drop down field we can list both active and inactive CI's
Environment
Release : 17.2
Component : XFLOW INTERFACE FOR SDM
Resolution
The fix is included in 17.2 RU9 and 17.3 RU1.
Feedback
Yes
No
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