In Servicepoint we can select inactive CI's

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Article ID: 185711

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In Service Point under Configuration Items it lists inactive CI's as well.
1. Login into Service Point and create a new ticket or open an existing ticket.
2. Within the ticket under Configuration Item drop down field we can list both active and inactive CI's

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

The fix is included in 17.2 RU9 and 17.3 RU1.