Unable to access the Google's Play Store or Apple's App store to download the VIP Access app for Android/iOS

book

Article ID: 185679

calendar_today

Updated On:

Products

VIP Service

Issue/Introduction

Certain restrictions may prevent access to the Google Play store. Without access, users are unable to download VIP Access for Android. 

Cause

Clients/Users are located in a restricted region (such as The Republic of China) where access to the Google Play Store or Apple's App store is blocked. 

Resolution

1. Temporarily modify the phone permissions to allow the APK to install. 

  • Android OS 6/7
    Select Settings → Security → Unknown Sources → Enable/Disable

  • Android OS 8
    Select Settings Apps and Notifications Special app access Install unknown apps.
    Select the app (example: Chrome), then "Allow from this Source"

  • Android OS > 9
    Select Settings → Apps → Special access → Install unknown apps. 
    Select the app (example: Chrome), then "Allow from this Source"

2. Manually download the APK file from the Download Files > VIP Access Mobile section of your VIP Manager portal.  
3. Transfer the file to the phone and install it. 
4. Launch the app. If a security code can be seen, the installation was a success.
5. Set the Android OS permissions to the way they were prior to step #1.

Additional Information

Apple iOS doesn't allow for a manual installation. This is why the iOS app is not posted.