Unable to save new or edited comments in a software product license using Chrome or Firefox in 8.5 RU3.

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Article ID: 185677

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Updated On:

Products

Software Management Solution Asset Management Solution IT Management Suite

Issue/Introduction

When using Chrome or Firefox to access the console, you are unable to save added or edited comments in a Software Product License.

Cause

Defect

Environment

IT Management Suite 8.5 RU3

Resolution

This issue has been fixed and will be included in 8.5 RU4 when it is released.

As a work-around, use one of the following options:
1. Use Internet Explorer to edit a Software Product's License
2. Use Internet Explorer, Chrome or Firefox to access the Asset Management section in Home > Service and Asset Management > Software Licensing to add or edit a comment.