EEM Service is not starting

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

One of the EEM service "CA Directory - itechpoz" is not starting. If we try to start it from the windows services it immediately fails to start.
The following error found in itechpoz_trace.log
"ERROR : DB file 'D:\Program Files\CA\Directory\dxserver\data\itechpoz\itechpoz.db' does not exist"

 

Environment

EEM 12.x

Component : CA Embedded Entitlements Manager

Cause

The following error found in itechpoz_trace.log
"ERROR : DB file 'D:\Program Files\CA\Directory\dxserver\data\itechpoz\itechpoz.db' does not exist"

Resolution

After investigation we found the itechpoz.db do exist in the path. Following solution resolved the problem
- Removed the itechpox.tx file from D:\Program Files\CA\Directory\dxserver\data\itechpoz folder
- Ran the following command to recreate the itechpox.tx file
  dxserver start itechpoz
- Started "CA Directory - itechpoz" and "CA iTechnology iGateway" service.