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Service Desk Manager - Events in Log Records Show Incorrect Date and Time
Article ID: 185608
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
The bopnotify_nxv process is logging events in a different time zone. The background server did have an incorrect time zone previously, and was corrected. I recycled the services as well. However anytime bopnotify_nxd runs it's shows several hours ahead.
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
A timezone needs to be defined on the Server record.
1. Log into Service Desk Manager with an Administrator user. Go to the Administration tab.
2. Go to "System" then "Servers". Open each server record. A Timezone needs to be defined on the records.
3. Recycle services for the change to take affect.
1. Log into Service Desk Manager with an Administrator user. Go to the Administration tab.
2. Go to "System" then "Servers". Open each server record. A Timezone needs to be defined on the records.
3. Recycle services for the change to take affect.
Feedback
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