Service Desk Manager - Events in Log Records Show Incorrect Date and Time
Article ID: 185608
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
The bopnotify_nxv process is logging events in a different time zone. The background server did have an incorrect time zone previously, and was corrected. I recycled the services as well. However anytime bopnotify_nxd runs it's shows several hours ahead.
Release : 17.1
Component : SERVICE DESK MANAGER
A timezone needs to be defined on the Server record.
1. Log into Service Desk Manager with an Administrator user. Go to the Administration tab. 2. Go to "System" then "Servers". Open each server record. A Timezone needs to be defined on the records. 3. Recycle services for the change to take affect.