We tried to upgrade CA Business Intelligence (Jaspersoft Server 6.4.3 ) to CABI (Jaspersoft Server 7.1.1) but the Tomcat process sometimes fails to start.
The errors in the "C:\Program Files\CA\SC\CA Business Intelligence\apache-tomcat\logs\catalina.<yyyy-mm-dd>.log" file, where <yyyy-mm-dd> is the current date, start and like the following blocks of messages:
04-Mar-2020 04:00:33.847 WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference
java.lang.RuntimeException: KeystoreManager.init was never called or there are errors instantiating an instance.
at com.jaspersoft.jasperserver.crypto.KeystoreManager.getInstance(KeystoreManager.java:186)
at com.jaspersoft.jasperserver.tomcat.jndi.JSCommonsBasicDataSourceFactory.getObjectInstance(JSCommonsBasicDataSourceFactory.java:71)
at org.apache.naming.factory.FactoryBase.getObjectInstance(FactoryBase.java:94)
at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
at org.apache.naming.NamingContext.lookup(NamingContext.java:839)
...
04-Mar-2020 04:00:33.969 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
04-Mar-2020 04:00:33.999 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/jasperserver-pro] startup failed due to previous errors
04-Mar-2020 04:00:34.165 WARNING [localhost-startStop-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [jasperserver-pro] appears to have started a thread named [Thread-5] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
java.lang.Object.wait(Native Method)
java.lang.Object.wait(Unknown Source)
com.jaspersoft.jasperserver.war.themes.ThemeCache$RefreshThread.run(ThemeCache.java:327)
04-Mar-2020 04:00:34.184 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\Program Files\CA\SC\CA Business Intelligence\apache-tomcat\webapps\jasperserver-pro] has finished in [52,931] ms
04-Mar-2020 04:00:34.186 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
04-Mar-2020 04:00:34.195 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["ajp-nio-8009"]
04-Mar-2020 04:00:34.198 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 52985 ms
Release : Service Management 17.1 and 17.2 with upgrade of CABI 6.4.3 to CABI 7.1.1
Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT (CABI)